Privacy Policy | Mountain Wildlife & Pest Control LLC

Plain-English Summary: We collect only what we need to serve you. We do not sell your personal information. We do not share your phone number or SMS opt-in data with third parties for marketing purposes. Your privacy matters to us and to the families we protect.

Section 01

Who We Are

Mountain Wildlife & Pest Control LLC ("Company," "we," "us," or "our") is a licensed pest control and wildlife removal business serving Chattanooga TN, North Georgia, and surrounding areas. Our principal address is:

4100 Bennett Rd, Suite B · Chattanooga, TN 37412
Phone: (423) 209-0333 · Owners: Jon Phillips & Jeremy Ingram

This Privacy Policy applies to our website at mountainwildlifepestcontrol.com and any related digital communications, including SMS/text messaging services.

Section 02

Information We Collect

We collect personal information only when you voluntarily provide it to us through our website contact form, phone calls, or text messages. This may include:

Name, address, and property information
Phone number (including mobile number if provided for SMS)
Email address
Service request details (type of pest, property description, etc.)
Appointment and service history

We also automatically collect limited technical information when you visit our website, such as your browser type, IP address, pages visited, and referring URL. This information is used solely to understand how visitors use our site and to improve our online presence.

Section 03

SMS & Text Messaging

By providing your mobile phone number and consenting to receive text messages from Mountain Wildlife & Pest Control LLC, you agree to receive SMS communications related to your service requests, appointment confirmations, service reminders, and follow-up messages.

📵 SMS Data — No Third-Party Sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal data listed in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

Additional terms that apply to our SMS program:

Opt-In: You opt in to SMS by providing your mobile number and checking the SMS consent box on our contact form, or by texting us directly.
Message Frequency: Message frequency varies based on your service needs. You may receive appointment reminders, service updates, or follow-up messages.
Message & Data Rates: Standard message and data rates may apply depending on your carrier and plan.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further texts.
Help: Reply HELP to any message for assistance, or contact us directly at (423) 209-0333.
No Marketing Texts: We will not use your mobile number to send unsolicited marketing or promotional campaigns. SMS communications will relate only to your existing or requested services.

Carriers: Carriers are not liable for delayed or undelivered messages. For support, contact us directly at support@mountainwildlifepestcontrol.com or (423) 209-0333.

Section 04

How We Use Your Information

We use the personal information we collect solely for the following purposes:

Responding to your service inquiries and scheduling appointments
Providing, managing, and improving our pest control and wildlife removal services
Sending service reminders, appointment confirmations, and warranty information
Complying with Tennessee and Georgia regulatory requirements (e.g., treatment records, licensing obligations)
Communicating by phone, email, or SMS about your service requests
Improving our website and understanding how visitors use it

We will never use your personal information to build marketing profiles, send unsolicited advertisements, or sell/rent your data to any third party.

Section 05

How We Share Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to outside parties for marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: We may share data with trusted third-party vendors (such as scheduling software, payment processors, or CRM tools) strictly to fulfill our services. These vendors are contractually prohibited from using your data for any other purpose.
Legal Requirements: We may disclose information when required by law, court order, or government regulation — including Tennessee or Georgia pesticide regulatory compliance records.
Business Protection: We may share information to protect the rights, property, or safety of our company, customers, or the public when required.

Explicit Confirmation

We do not share, sell, or transfer SMS opt-in data, mobile phone numbers, or text messaging consent with any third party, affiliate, or marketing organization — ever.

Section 06

Cookies & Website Analytics

Our website may use standard web analytics tools (such as Google Analytics) that place cookies on your device to help us understand site traffic and user behavior. These cookies do not collect personally identifiable information.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that some features of our website may not function properly if cookies are disabled.

We do not use cookies for advertising, retargeting, or any purpose other than improving the functionality and performance of our website.

Section 07

Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure data storage practices and limiting access to personal information to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you in accordance with applicable law.

Section 08

Your Privacy Rights

Regardless of your location, you may contact us at any time to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of SMS communications by replying STOP to any text message
Ask questions about how your data is used

Tennessee Residents: The Tennessee Information Protection Act (TIPA), effective July 1, 2025, provides certain privacy rights to qualifying consumers. As a small local business, we are unlikely to meet TIPA's applicability thresholds. Regardless, we honor all reasonable data access and deletion requests.

To exercise any of these rights, contact us at (423) 209-0333 or support@mountainwildlifepestcontrol.com.

Section 09

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will revise the "Effective" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mountain Wildlife & Pest Control LLC
4100 Bennett Rd, Suite B · Chattanooga, TN 37412
(423) 209-0333
support@mountainwildlifepestcontrol.com
mountainwildlifepestcontrol.com